Refund policy

Refund Policy

We at SA HAIR are committed to providing high-quality products and services. In line with UK consumer law, we ensure that your rights as a consumer are respected. Below is our refund policy in compliance with UK laws:

 

1. Right to Cancel:

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for a product or service within 14 days from the day you receive your goods or, in the case of services, from the day the contract is entered into. This is known as the cooling-off period.


2. Eligibility for Refund:

To be eligible for a refund:

  • Products must be returned in their original condition, unused, and in the original packaging (if applicable).
  •  You must notify us within 14 days from the receipt of the product or service.
  • You will be responsible for the return shipping costs unless the item is faulty or not as described.


3. Non-Refundable Items:

Certain items are exempt from the right to cancel or refund, including:

  • Sealed products that have been unsealed after delivery
  • Custom-made or personalised items.
  •  Perishable goods 

 

4. Faulty or Misdescribed Products:

If a product is faulty, damaged, or misdescribed, you are entitled to a full refund, repair, or replacement within 30 days from the date of delivery, as per the Consumer Rights Act 2015. In the case of a faulty item, please contact us immediately, and we will arrange for the return of the product at no additional cost to you.


5. Process for Returning Products:

To initiate a return, please

  • Contact us within the 14-day cooling-off period to inform us of your intent to return the item.
  • Provide proof of purchase (e.g., receipt or order number).
  • Return the product to the address provided by our customer service team.


6. Refund Timing:

Once we receive your returned item, we will process your refund within 14 days. The refund will be issued using the same payment method used for the original purchase.


7. Consumer Rights:

This policy is in addition to your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe your rights have been infringed, you may seek further assistance from the Citizens Advice Bureau or other consumer protection organisations.


For more information or assistance, please contact our customer service team at CREATE EMAIL AND INSERT HERE